“ProActive Solutions has become like part of our team. We look forward to building a long-term relationship that will continue to help us adapt and innovate.”

Steve Coker, Vice President of IT Operations
Sirius XM Connected Vehicle Services Inc.

The Challenge

Sirius XM Connected Vehicle Services Inc. wanted to engage with an industry leader that could help the company to enhance its infrastructure to continue to launch best-in-class solutions while meeting intensified deadlines. One of SiriusXM’s goals was to accelerate its technology procurement process and deploy the necessary equipment on-site before end of year. In the midst of managing a number of high-priority business initiatives, SiriusXM made the decision to change vendors so it could gain more in-depth technology expertise and elevate its transaction experience. SiriusXM called upon ProActive Solutions due to the company’s proven customer service, ethics, industry knowledge, and vendor relationships.

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The Solution

ProActive quickly assessed the situation by meeting with the SiriusXM team and hosting multiple strategic sessions. During these meetings, ProActive helped the team evaluate several options and recommended best-in-class solutions such as Pure Storage, Palo Alto, Dell, IBM, and Commvault. Throughout the project, ProActive’s technical team invested over 70 hours of senior-level technical consultation to assist SiriusXM with its initiatives. Various tactics were employed to ensure a speedy transaction process and expedited delivery to meet project deadlines. ProActive leveraged its vendor relationships to deliver SiriusXM significant savings. Monthly meetings are held to ensure solutions are working as expected and delivering the value promised.

The Benefits

Now, SiriusXM views ProActive as a trusted supplier that will continue to meet the demands of its business innovation in a more cost-effective approach. This relationship allows SiriusXM to focus on what it does best: delivering exceptional in-vehicle experiences that its customers have come to expect and enjoy.

With help from ProActive, SiriusXM saved on...

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third-party maintenance

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networking equipment

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storage hardware

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data protection

SiriusXM plans to continue this relationship with ProActive, strategically working with ProActive’s architects and designers to continue to optimize its infrastructure and ultimately ensure the highest service delivery for the end user.

“ProActive Solutions stepped in at my request to help address a serious issue with another storage vendor. Not only were they able to resolve the immediate issue, they recommended we evaluate another product that ended up being a much better solution for us at far less cost than the original vendor had recommended. Based on that, they established themselves as our trusted resource.”

Steve Coker, Vice President of IT Operations
Sirius XM Connected Vehicle Services Inc.


About Sirius XM Connected Vehicle Services Inc.

Sirius XM Connected Vehicle Services Inc. traces its roots back to the origin of vehicle telematics, launching one of the first programs in 1996. Since then, the company has developed, launched, and managed connected vehicle programs across multiple automotive brands, spanning both luxury and mass-market model lines, across national borders, and across multiple model years.

This broad experience enables SiriusXM to provide timely and relevant services and an intuitive in-vehicle experience for vehicle owners. Simultaneously, it creates new opportunities for vehicle manufacturers and their value chain to engage with those customers and redefine that relationship both inside and outside the vehicle.



About ProActive Solutions

For over 20 years, ProActive has been delivering infrastructure solutions and IT architecture design and consultation services to clients ranging from startups to Fortune 500 companies. ProActive is proud to be a top women-owned-and-run business offering custom solutions and personalized support.

Find out what ProActive can do for your company. Schedule a personalized Whiteboard Session today.